Why Patients Ghost Your Practice After the First Visit (And How to Win Them Back) Understanding patient retention starts with understanding what happens after they leave your office You've spent time with a new patient. The appointment went well. They seemed satisfied. You schedule their follow-up, and then... nothing. They don't return your calls. They miss their next appointment. They've ghosted your practice. If this scenario sounds familiar, you're not alone. Studies show that 30-40% of pati...